We live in a technology-driven world. The more people get access to the latest digital technology, the more they want to use it. Today’s hospitality industry is not like it used to be. Hotels, resorts, restaurants and travel businesses have changed dramatically in the way they operate. People are no longer willing to wait in long queues just to book a hotel room. Today’s hotels and resorts are expected to deliver quick services without compromising on the customer experience. No wonder self-service has gained traction in the hospitality industry and kiosk management software are in demand. Hotels and resorts are digitally equipped with self-service kiosks to enable customers a more personalized and speedy experience.

How Do Self-Service Kiosks Benefit Hotels & Resorts?

Self-service kiosks are digital devices that are used for a single special purpose, much like ATM machines. Installing such digital kiosks for varied use cases, helps hotels and resorts manage their guests effortlessly and deliver a superior experience.

Let’s look at some of the benefits that hotels & resorts can experience with digital kiosks:

1. Faster Check-in and Check-Out Experience

Your guests expect swift and hassle-free service from the time they step into your hotel or resort. You can create an impeccable first impression by delivering a quick check-in and check-out experience. Self-service kiosks cut down wait time for your guests. Your guests can check themselves in and out of the hotel by simply entering their booking details. They can skip standing in long queues, interacting with the reception staff or filling out lengthy forms.

1. Contactless Processes

Although the hospitality industry is reopening itself in the post-pandemic world, sanitation and safety must still be a top priority. Digital kiosks allow your guests to have a contactless experience. You can promote social distancing and minimum interactions for the safety of your guests and staff alike.

1. Personalized Experience for Guests

Offering guests to take care of their own check-ins, check-outs, payments, feedback, etc. allows them a sense of freedom. It is best to leave the choice up to your guests. While some may like to directly interact with the front desk staff to proceed with their checkouts and payments, others might be more comfortable doing it themselves without having to disclose their information to the staff. 

1. Better Management of Guests

Hotels and resorts can experiment endlessly with their digital kiosks to manage their guests better. Deploying digital kiosks for internet services, displaying maps of the resort, allowing guests to set their room preferences and much more. 

1. Optimized Use of Hotel Staff

Implementing digital kiosks in hotels and resorts reduces the burden on your lobby and reception staff. Your guests can independently execute several tasks without seeking help from your in-house employees. This allows your staff to focus on other aspects such as catering to special requirements of the guests, better interactions and advising the guests, attending to urgent situations, etc.

Kiosk Mode: Turning Commercial Devices Into Dedicated Kiosks

 

The use of self-service kiosks jumped considerably during the pandemic times. As more customers embrace technology and the contactless approach, the hospitality industry must seek ways to streamline its digital kiosk deployments.

 

To help the hotel industry deploy digital kiosks economically and effortlessly, several leading MDM solutions offer the Kiosk Mode feature. This feature enables businesses to lock down their commercial devices into one or more apps. The hotel industry need not invest hefty amounts in purchasing dedicated digital kiosks. They can simply turn their existing iPads, Android tablets or Android TVs into dedicated kiosks. There are several Android or iOS MDM solutions available in the market that offer state-of-the-art kiosk management capabilities.

 

Wondering how an MDM solution can just transform your regular Android or iOS tablet into a kiosk? Most modern-day MDM solutions allow you to lock your tablets, smartphones, laptops or even custom devices in pre-selected apps. You can use the single-app kiosk mode to turn your device into a dedicated kiosk. Or, you can lock the devices of your hotel staff in the multi-app kiosk mode, which then restricts their devices to a limited number of preselected apps. This way, your hotel staff can stay focused at work and not be distracted by their smart devices.

How Can Hotels & Resorts Use the Kiosk Mode in Their Favor?

 

The Kiosk Mode opens up ample opportunities for hotels and resorts to deploy their digital devices as kiosks in various use-cases. 

 

Find out how you can deploy your kiosk locked-down iPads, Android tablets and TVs to simply your customer experience:

1. Locked Down Tablets for Easy Check-Ins

Hotels prefer locking down iPads in kiosk mode to help their customers experience a contactless check-in process with minimal wait time. You can simply install your MDM-managed iPads to ensure a drastic reduction in check-in time for your guests.

1. Faster Payments With Locked Down mPOS Systems

You can enable your guests an autonomous and efficient way of processing their payments using mPOS systems. Hotels and resort chains can lock their smartphones in mPOS software to prevent customers from standing in long queues to make their payments. Your guests can make instant payments from their hotel rooms, poolside or in the lobby.

1. Way-Finding Kiosks to Improve Customer Experience

Hotels and resorts host ample travelers. You can give your travelers an easy way to find their directions around your resorts, check out nearby places on the maps and much more. These kiosks help guests navigate better and require minimum help from your front desk staff.

1. Digital Signage Kiosks for Branding & Advertisement

You can lock down your digital devices using kiosk software and use them as digital signages.  This allows you to advertise your hotel or resort, including your ambiance and special services. You can also display discounts or room availabilities. This helps hospitality businesses reach out to a wider audience.

1. Locked Down iPads to Gather Feedback

The best way for hotels and resorts to keep improving their services is to take regular customer feedback. Circulating an iPad locked down with a feedback form can help you to gather quick feedback and suggestions from your customers.

 

Bottom Line

 

If you are thinking of deploying digital kiosks in your hotels and resorts, then implementing software that offers the Kiosk Mode feature might be the right option for you. Scalefusion MDM is a popular kiosk management software that helps the hospitality industry convert its devices into high-performing kiosks. It’s time to make your guest experience frictionless.